Frequently Asked Questions

1. Does my district need a server? »
2. Is there software that needs to be installed on each user's computer? »
3. I’m worried about transmitting student data over the internet. Is it secure? »
4. How do I know that the connection is secure? »
5. Is ezEdMed HIPAA compliant? »
6. Can I use ezEdMed and ezRtI at home? »
7. Can I access ezEdMed and ezRtI after school hours? »
8. What are the end user terms and conditions
   for using InfoHandler software and services? »

 

1. Does my district need a server?
No, InfoHandler hosts both ezEdMed and ezRtI on our servers in a secure environment. All server maintenance and data backups are handled by our trained staff. This means your district IT personnel won't have anything to maintain.

2. Is there software that needs to be installed on each user's computer?
No, ezEdMedand ezRtI are completely web browser-based. All you require at your desktop is an up to date web browser. You have the flexibility and choice of desktop operating system (Windows, Macintosh and Linux).

3. I'm worried about transmitting student data over the Internet. Is it secure?
Yes, we use Secure Socket Layers encryption of all data. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of the information, so that it cannot be read as it is transmitted over the Internet.

4. How do I know that the connection is secure?
Right from the log-in screen, you will be under a secure connection to our servers. Paying attention to the link in your browser's address bar, you will see that it is connected via https protocol, not http (https means http secure). You also will see a solid key when using Netscape Navigator or a closed lock when using Internet Explorer or Safari. That means that the connection is secure.

5. Is ezEdMed HIPAA compliant?
Yes, all transmissions are HIPAA compliant.

6. Can I use ezEdMed and ezRtI at home?
Yes, since both ezRtI and ezEdMed are web applications, as long as you have a connection to the Internet, you can use both.

7. Can I access ezEdMed and ezRtI after school hours?
Yes, both applications are available 24/7/365 with the exception of infrequent scheduled night-time maintenance.

8. What are the end user terms and conditions for using InfoHandler software and services?
Download End User Terms and Conditions here »